Client Experiences
These accounts come from people who have been through the process — the review, the integration, the handover. They include both what worked and what took adjustment.
← Back to Home47
Teams Reviewed
31
Integrations Delivered
4.7
Average Score (of 5)
6+
Years in Practice
Reviews
Wanchai Sirirat
Operations Manager · Bangkok
"We did the Quarter Review expecting to be told we needed a major overhaul. Instead we got a clear summary of two small things that could be automated and an explanation of why the rest of our process was already working. That honesty made it easy to proceed with the next step."
May 2025
Pornthip Thanakit
Managing Director · Thonburi
"The integration took closer to six weeks than five, which Pichaya flagged early when it became clear. The delay was explained and the reason was sensible — they wanted more testing time in our environment. The final handover was thorough and our team has not needed to call them since."
April 2025
Nattakorn Kanchanarak
Finance Director · Silom
"The support plan has worked well for us. The monthly summaries are genuinely readable — no jargon, no dashboard to interpret. My one note is that initial response times could be slightly quicker on urgent items, though this was addressed when I mentioned it."
May 2025
Sunisa Charoenwong
Head of Admin · Chatuchak
"We had tried one other AI tool before coming to Krung Code. It was not right for our team and we ended up not using it. What was different here was that they looked at what we needed before suggesting anything. The thing they built is still running eighteen months later and my team actually uses it."
May 2025
Arthit Phongpanit
IT Coordinator · Lat Phrao
"The documentation was the strongest part. I expected to receive something that only a developer could follow, but it was written clearly enough that our operations staff can troubleshoot simple issues themselves. That was not something we asked for explicitly — they just included it."
April 2025
Ladawan Boonruang
General Manager · Dusit
"We came in uncertain whether AI would fit us at all. The Quarter Review confirmed that it would not fit two of the three areas we thought it might — and identified one area we had not considered. That clarity saved us from investing in two things that would have created more work, not less."
May 2025
Case Studies
Challenge
A fourth-generation wholesale business was manually producing daily purchase summaries from three separate spreadsheets. The task took one staff member approximately 90 minutes each morning and frequently contained errors that required correction later in the day.
Solution
Following a Quarter Review, a Bridging Integration connected their three source files to a single summary tool. The integration was built to use their existing file structure without requiring any new platforms or changes to how the spreadsheets were maintained.
Outcome
The daily summary is now produced in under two minutes. The staff member who previously spent 90 minutes on the task now spends that time on customer follow-ups. No errors have been recorded in summary data since the integration went live in March 2025.
"I was concerned the tool would break when we updated the spreadsheets at month-end. It didn't. The documentation covered exactly what to do in that situation."
Challenge
A professional services firm was receiving client enquiries in both Thai and English across three channels: email, LINE, and a web form. Routing these to the correct team member was inconsistent and occasionally caused enquiries to be delayed by two or three days.
Solution
The Quarter Review identified enquiry routing as a clear fit for AI assistance. A Bridging Integration connected the three channels to a single routing tool that categorised enquiries by type and language, then forwarded them to the correct team member automatically.
Outcome
Average response time dropped from 2.4 days to under 4 hours. The tool handles approximately 85% of enquiries without manual review. The remaining 15% — those the tool is uncertain about — are flagged for human review, which the firm found acceptable and expected.
"The 15% that still needs a human look is actually a feature, not a flaw. We would rather have the ambiguous ones flagged than auto-routed incorrectly."
Phone
+66 2 226 4870Address
199 Yaowarat Rd, Bangkok
Hours
Mon–Fri 9:00–18:00
Credentials
TDGA Digital Integration Recognition
Thailand Digital Government Academy · 2024
ATCI Professional Member
Association of Thai Computing Industry · Active
BOI Technology Showcase Feature
Bangkok SME Excellence · May 2025
We are happy to hear about your team's setup and share whether we think there might be a place where we could help — or not.
Get in Touch